OFFICIAL DINER CONTRACT // BINDING COVENANT

REV. OCT 2024

THE RULES OF THE

GRIDDLE: TERMS
OF SERVICE.

THE RULES OF THE

GRIDDLE: TERMS
OF SERVICE.

By ordering a triple smashed patty, stepping into our shacks, or tapping into

our online kiosk, you agree to these clear, no-BS street terms.

<12 MINS

ORDER SPEED TARGET

20 MINS

LOCKER RADIANT GRACE

100% SMASH

PATTY GUARANTEE

HIGH-HEAT CONTRACT PREMISES

Smash-griddled beef cooked at 550°F Maillard crusting. Read before biting.

LEGAL CLAUSE 2024.1

HEATED PICKUP LOCKERS & ORDER DISPATCH

SECTION: DISPATCH

Upon kitchen completion, all takeout orders enter our infrared-tempered Smart Pickup Lockers. You will receive an instantaneous SMS containing a 4-digit numeric cryptographic passcode and one-tap optical barcode.

THE RADIANT HEAT THRESHOLD

0 to 20 Minutes

Lockers stay locked at optimum serving heat (145°F). Patty crust retains maximum crunch.

20 to 45 Minutes

Residual heating switches to preservation mode. Moisture vapor vent activates.

At Minute 46

Unclaimed food is culled for municipal food safety compliance. Forfeited orders are non-refundable.

ALLERGEN & PEANUT-FREE DECLARATION

SECTION: ALLERGENS

Crave Craft guarantees our kitchens operate as 100% peanut and tree-nut free preparation sanctuaries. However, our frying vats and griddles maintain specific culinary standards you must review prior to ordering:

PURE BEEF TALLOW FRYERS

All fries and waffle crunch snacks are dropped exclusively in rendered beef tallow. Not suitable for vegetarian or vegan dietary regimens.

POTATO BUNS & DAIRY

Signature Martin's Style Potato Buns contain cultured buttermilk. Dairy-free options require requesting a crisp iceberg lettuce fold.

PRICING, CANCELLATIONS & 'NO-COLD-PATTY' PROMISE

SECTION: ORDER LOCK

We move fast. Once you tap "Confirm Order", our cook display initiates a strict kitchen protocol:

THE 120-SECOND CANCELLATION LOCKDOWN

You have precisely 120 seconds to cancel or amend an order via the checkout screen. At second 121, cold Angus beef

meets the 550°F plancha and cancellation is irrevocably barred.

You have precisely 120 seconds to cancel or amend an order via the checkout screen. At second 121, cold Angus beef meets the 550°F plancha and cancellation is irrevocably barred.

THE MAILLARD SATISFACTION REFIRE POLICY

If your smashed beef patty lacks its signature lace-crisp edges upon prompt locker extraction within your 20-minute

window, show your receipt directly to our expediter for an immediate no-charge griddle refire.

If your smashed beef patty lacks its signature lace-crisp edges upon prompt locker extraction within your 20-minute window, show your receipt directly to our expediter for an immediate no-charge griddle refire.

CRAVE CLUB & SECRET DROP SMS RULES

SECTION: REWARDS

Crave Club rewards, promo drop vouchers, and flash griddle discounts are subject to the following street-smart stipulations:

ONE COUPON

Strictly 1 promo per order ticket. No stacking

ZERO CASH VALUE

Vouchers cannot be redeemed or resold for fiat cash.

LIMITED BATCH

Secret drops expire when local griddle batches sell out.

INTELLECTUAL PROPERTY & BURGER LORE

SECTION: IP & LORE

All branding marks, burger recipes, typography arrangements, and the formula behind our proprietary 1978 Secret Smack Sauce emulsion (including cold-pressed pickle brine and smoked paprika ratios) are protected commercial trade secrets of Crave Craft Hospitality Group. Reverse-engineering for commercial distribution is strictly prohibited.

STREET LEGAL FAQ

Quick direct answers to common contractual situations.

What happens if traffic delays my pickup beyond 20 minutes?

Your food stays secured inside your designated infrared Smart Pickup Locker at an optimum radiant heat threshold of 145°F for up to 45 minutes from griddle-off time. If you arrive past the 45-minute cutoff, municipal food safety regulations require kitchen staff to cull unclaimed bags. Simply flag an expediter or contact the dispatch desk upon arrival with your 4-digit locker PIN; we will prioritize an immediate fresh refire at no penalty.

Can I request fries fried in vegetable or seed oil instead of tallow?

No exceptions can be made. Crave Craft operates dedicated, zero-compromise 100% grass-fed pure beef tallow fryers for all waffle and shoestring cuts. We never stock or introduce seed oils, peanut oil, canola, or industrial vegetable shortenings into our kitchen vats. For guests with beef-restricted diets, our grilled sides and custom iceberg lettuce folds are prepared on isolated clean surfaces.

How do refunds work for kiosk or mobile ordering mistakes?

You have a strict 120-second cancellation window from digital order placement via the app or kiosk checkout screen. Beyond second 121, cold Angus beef is actively pressed onto our 550°F cast iron platens. If an erroneous item was selected or a technical malfunction occurred, present your digital ticket to the shift supervisor at the counter or hit 'Contact Legal Desk' below for immediate 100% griddle credit or card reimbursement.

GOT QUESTIONS FOR THE LEGAL CREW?

We answer all inquiries with genuine transparency and

prompt speed.

CONTACT LEGAL DESK

BACK TO FULL MENU

THE RULES OF THE

GRIDDLE: TERMSOF SERVICE.

THE RULES OF THE

GRIDDLE: TERMSOF SERVICE.

HIGH-HEAT CONTRACT PREMISES

HEATED PICKUP LOCKERS & ORDER DISPATCH

HEATED PICKUP LOCKERS & ORDER DISPATCH

ALLERGEN & PEANUT-FREE DECLARATION

ALLERGEN & PEANUT-FREE DECLARATION

PRICING, CANCELLATIONS & 'NO-COLD-PATTY' PROMISE

PRICING, CANCELLATIONS & 'NO-COLD-PATTY' PROMISE

CRAVE CLUB & SECRET DROP SMS RULES

CRAVE CLUB & SECRET DROP SMS RULES

INTELLECTUAL PROPERTY & BURGER LORE

INTELLECTUAL PROPERTY & BURGER LORE

STREET LEGAL FAQ

GRIDDLE: TERMS
OF SERVICE.

GRIDDLE: TERMS
OF SERVICE.